Exceptional customer service is of utmost importance to our company. Having worked in the hospitality industry for many years, I am very aware of what a difference outstanding customer service can make to the success of a business.
Last week I visited F M Light & Sons in Steamboat, Colorado (well known for their cowboy hats & cowboy boots) in search of a pair of shorts. A friendly sales associate showed me what they had and asked who I was buying for. I said “my son.” I said that “I thought I had better get some Carhartt shorts because they will be getting heavy use” and shared the fact that my son was working on the Appalachian Trail in New Hampshire this summer. I paid for the shorts and left.
Today, I received an envelope in the mail. I opened it to find a thank you note for shopping at FM Light and Sons. Not only that, a handwritten note from the sales girl, saying “she hoped my son liked his shorts out on the Trail. ” Now I can truly understand why FM Light and Sons has been in business since 1905.Sue Leonard
All Things Fulfilling
Thank you – Keep it up! Great service! :)
Briawna, TN
Remind my husband I want new coat!!
Kip and Mary, Anoka, MN
Had to stop in – we followed your signs!
The Banman’s and the Cheesman’s, McPherson, KS
Good as usual. 1st store to hit when in town.
Dave, Rock Falls, IL
Always stop in when in Steamboat.
Chicago
Love Steamboat, Love this store!
NE
Worth reading all the signs.
Glenn and Betty, Liberty, MO
Keep going!
Jim and Jennice, Rehoboth Beach, DE
Loved the ‘old’ place.
NM
Very friendly.
Steve, MN
Great spot.
Tom
Nice!
Roy and Tracey, Unity, Maine
Quality Outfitter.
F.C., Chicago
Love my new boots!!! Thanks for all the help!
Dan and Cindy, CA.
I enjoyed the old family pictures.
Michigan
The best shop!
CA
Very nice shop.
Babine, Karlruhe, Germany
Love the rodeo. Love the store. First time I saw Wrangler’s since the 70′s.
The Chatot Family, Langhorne, PA
Thanks for keeping the Faith.
Rick, TX
Great place to shop.
Steven, Beldwin, KS
Awesome store!
Laura, Iowa
Great Store!
Janie, Pueblo, CO
Great Store really liked it.
Bryan, Plymouth, NH
Still have a pair of Churchill elk gloves I bought during my 1st trip to Steamboat in 1993. Hope you still carry made in USA products. Will visit next time in town.
Roger D.
Love seeing the website – my grandfather E D Light would be proud.
Gina Light
Happy Holidays, and i hope all are doing well. I’ve been shopping with you folks since 1994, and I’m about to shop with you again after signing this book. I still have the Stetson Riverton i bought in Steamboat in 1994, and I think I’m about ready for another one. Looking for a roper’s hat. Hopefully, I’ll find one here. Take care and my best wishes to all.
Denise R.
Love your store!!
Michele R.
The newsletter is like a breath of fresh air. Reminds me of what and where I should be!
Giles G.
My wife & i got our boots last week. Shipped on time. Can’t wait to get some use out of them. Way to go f.m.light your store was great.
Wythe W.
On our drive from Denver to Steamboat, we saw at least 10 signs for this store. So of course we had to check it out. It was worth it. The store has a great selection and the employees were very helpful. F.M. Light is the best shopping experience in Steamboat. It is a must see when visiting Steamboat.
City Girl, from Los Angeles, CA
Sure miss home! It’s Dang hard to find a good pair of boots out here on the coast. Wish you guys were close.
Aaron K.
When I’m in Steamboat, I always shop in your store. I think it’s awesome! Nothing CLOSE to this in Northern Indiana! I’ll be back :) .
Susan M.
I bought a Wah-Maker ladies coat from your store last Easter. I absolutely love it. It is an instant figure flattering must have in any woman’s wardrobe. I live in South Louisiana and it’s a perfect winter coat. I wear it with jeans, pants, dresses, and skirts. It’s the most versatile piece I own. I wish I had one in every color.
Vickie B.
“First time to steamboat! Noticed all the yellow signs on 40 and had to stop in! Customer service was great bought my two year old boots wranglers a collared button down shirt a cowboy hat and of course a gun! He still has a smile on his face! Great experience thanks f.m. Light & sons! Keep it up.”
Scott H.
I always enjoy visiting your store whenever I go to Steamboat. I’m from New York city. We do not have anything like your store here.Thanks for being there.Hope to see you soon if not later.My wife and I love Steamboat.It reminds me of what the west is about.
Corydon E.
“Just got my new Stetson yesterday, It’s perfect, an Open Road in silverbelly. Gonna get all gussied up and go sashayin around Boulder and the horse races and show off. Thanks to two beautiful gals, you know who you are, your are the best.”
Lance J.
