Sue Leonard

Exceptional customer service is of utmost importance to our company. Having worked in the hospitality industry for many years, I am very aware of what a difference outstanding customer service can make to the success of a business.

Last week I visited F M Light & Sons in Steamboat, Colorado (well known for their cowboy hats & cowboy boots) in search of a pair of shorts…
Today, I received an envelope in the mail…[enclosed was] a handwritten note from the sales girl…Now I can truly understand why FM Light and Sons has been in business since 1905.

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